BETWEEN: IOI Mall Damansara Sdn. Bhd. (1552560-P) hereinafter referred to as “The Management”
AND: The Season Pass Card Holder, hereinafter referred to as “The Tenant”.
By this agreement, the parties hereby covenant and agree as follows:
A refund request will only be considered under the following conditions:
- A duplicate charge was made for the same vehicle, same parking location, and same parking period.
- The duplicate payment has not already been adjusted or refunded through our system.
- The refund request is submitted within 30 days from the date of the duplicate transaction.
To request a refund for a duplicate season parking charge, the following information must be provided:
1. Full name and contact details
2. Vehicle registration number
3. Parking location and duration
4. Card Number / Serial Number Card
5. Transaction details (including payment date, amount, and payment method)
6. Screenshot or copy of both payment receipts
Submission Methods:
Email: imdcarpark@ioiproperties.com.my
Car Park Hotline: 03-30072789
- Refunds will be processed within 7 to 14 business days upon successful verification.
- Refunds will be issued to the original method of payment, unless otherwise specified.
- A confirmation will be sent once the refund has been successfully processed.